How should a listing agent respond when unrepresented buyers ask about ordering a property inspection?

The appropriate response from a listing agent when unrepresented buyers inquire about ordering a property inspection is to suggest that they proceed if it aligns with their best interests. This response recognizes the buyers' autonomy in making decisions that affect their potential investment. Encouraging buyers to undertake an inspection reflects the agent's understanding that a property inspection can uncover issues that may not be visible during a regular showing.

By stating that it's a personal decision for the buyers, the agent empowers them to take charge of their property purchase process, while also maintaining a neutral position, as they are representing the seller. This guidance helps build trust and rapport with the buyers, ensuring they feel supported in their decision-making process without overstepping the agent's role.

In contrast, suggesting that the agent must order an inspection may imply an obligation that does not exist, and indicating that it is required by law could mislead the buyers, as property inspections are typically a personal choice, not a legal requirement. Advising them to consult an attorney could also create unnecessary barriers and delay their decision-making. Therefore, encouraging them to consider their best interests reflects both professionalism and a supportive approach.