If buyers express concern about their agent being unreachable, what should the broker reassure them about?

When buyers express concern about their agent being unreachable, it is essential for the broker to reassure them about the proper handling of their agreement with the agent. A broker has a responsibility to ensure that both the clients and the agents adhere to professional standards and contractual obligations. By focusing on the agreement, the broker can highlight the importance of communication and diligence in fulfilling the terms of the contract, including the agents' responsibilities to their clients.

Assuring buyers that their agreement with the agent is being properly handled helps to reinforce trust and confidence in the representation they are receiving. The broker may also want to emphasize that there are systems in place to ensure that buyers' interests are prioritized, even if they experience temporary communication issues with their agent. This assurance can help to alleviate any anxiety the buyers may feel about the process and affirm that their transaction is being managed appropriately.